Privacy Policy
Privacy Policy
At Al Ahad Al Noor Technical Services We value your privacy and are committed to protecting the personal information of our clients, partners, and users. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or interact with us.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name, phone number, email address, and physical address
Company or business name and contact information
Government ID or trade license (if required for contracts)
b. Technical Information
Device or network information when accessing our digital platforms
System configuration details (e.g., IP cameras, WiFi devices, POS setup)
c. Service Data
CCTV footage or time logs stored locally on client premises or third-party systems (if applicable)
Logs from POS or Time & Attendance systems, where we provide maintenance or support
2. How We Use Your Information
We use the collected data to:
Provide and install technical services and systems
Schedule site visits, maintenance, or remote support
Issue quotes, invoices, and service agreements
Improve customer experience and service quality
Respond to inquiries or service requests
Comply with legal and regulatory requirements
3. Data Sharing and Disclosure
We do not sell or rent your personal data.
We may share your information with:
Authorized employees or technicians for service execution
Third-party vendors or suppliers (e.g., equipment distributors) as necessary for order fulfillment
Legal authorities, only when required by applicable law or court order
4. Data Security
We implement reasonable administrative and technical safeguards to protect your information from unauthorized access, misuse, or loss. However, no system can guarantee 100% security.
Clients are responsible for securing their own surveillance, POS, and network infrastructure, especially when storing personal or sensitive data.
5. Data Retention
Customer information is retained only as long as necessary to fulfill our services and legal obligations.
System data (e.g., CCTV or POS logs) is typically stored by the client; we do not access or store this data unless explicitly requested.
6. Your Rights
You have the right to:
Request access to your personal information
Correct inaccurate information
Withdraw consent (where applicable)
Request deletion, subject to legal or contractual obligations
7. Cookies and Website Tracking (if applicable)
If you visit our website, we may use cookies or analytics tools to track website usage. This data helps us improve our services but does not identify individual users.
You can disable cookies through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date. Continued use of our services means you accept any changes.
